Refund Policy

Last Updated: June 1, 2023

At Quantilop, we strive to provide high-quality educational content and services. We understand that sometimes you might need to request a refund. This Refund Policy outlines our guidelines for refunds related to products and services purchased through our website quantilop.com.

1. Digital Products and Courses

1.1 Eligibility for Refunds

For digital products and online courses purchased on our website, the following refund terms apply:

• 14-Day Satisfaction Guarantee: We offer a 14-day money-back guarantee for most of our digital courses and products. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date.
• Eligibility Requirements: To be eligible for a refund, you must provide proof of purchase and a detailed explanation of why the product did not meet your expectations.
• Course Consumption Limitation: Refunds may not be issued if you have consumed more than 30% of the course content or downloaded a significant portion of the digital products.

1.2 Non-Refundable Items

The following digital purchases are non-refundable:

• Individual articles or single downloadable resources clearly marked as non-refundable
• Products that have been fully downloaded, accessed, or consumed
• Customized or personalized educational content created specifically for you
• Special promotional items offered at heavily discounted rates

2. Subscription Services

2.1 Monthly Subscriptions

For monthly subscription services:

• You may cancel your subscription at any time through your account settings or by contacting our customer support.
• No partial refunds will be issued for the current billing period after cancellation.
• Your subscription will remain active until the end of the current billing period, after which it will not renew.
• If you cancel within 7 days of the initial subscription purchase and have not accessed premium content, you may be eligible for a full refund of the current billing period.

2.2 Annual Subscriptions

For annual subscription services:

• Annual subscriptions may be eligible for a prorated refund if cancelled within 30 days of purchase or renewal.
• After 30 days, no refunds will be issued for the remaining portion of the annual subscription period.
• Prorated refunds are calculated based on the number of full months remaining in the subscription period minus any applicable discounts received for choosing the annual plan.

3. Webinars and Live Events

3.1 Cancellation Before Event

For webinars and live educational events:

• More than 7 days before the event: Full refund
• 3-7 days before the event: 50% refund
• Less than 3 days before the event: No refund, but you may transfer your registration to another person

3.2 Event Recordings

If you're unable to attend a live event for which you've registered, we typically provide a recording of the event. In such cases, no refunds will be issued if the recording is provided.

4. Consulting and Custom Services

4.1 Consulting Services

For consulting services related to adaptive computing, distributed systems, or other specialized topics:

• Deposits for consulting services are non-refundable once work has begun.
• If you cancel scheduled consulting services more than 48 hours in advance, you may receive a credit for future services.
• No-shows for scheduled consulting sessions are not eligible for refunds or credits.

4.2 Custom Educational Content

For custom-developed educational materials:

• Custom content development requires a non-refundable deposit.
• Refunds for the remaining balance may be considered if requested before the final deliverables are provided, minus expenses already incurred and work already completed.
• Once final deliverables have been provided, no refunds will be issued.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at info@quantilop.com with the subject line "Refund Request"
2. Include your order number, purchase date, and the email address used for the purchase
3. Provide a detailed explanation of why you are requesting a refund
4. Our team will review your request and respond within 3-5 business days

5.2 Refund Processing Time

Once a refund is approved:

• Credit card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds typically process within 3-5 business days
• Bank transfers may take 7-14 business days depending on your financial institution

6. Exceptional Circumstances

We understand that exceptional circumstances can occur. If you experience any of the following situations, please contact us directly to discuss potential refund options outside of our standard policy:

• Technical issues on our platform that prevented access to purchased content despite reasonable troubleshooting efforts
• Serious illness or emergency that prevented participation in time-sensitive educational offerings
• Duplicate charges or billing errors

Documentation may be required to verify exceptional circumstances.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

For purchases made under a previous version of this policy, the policy in effect at the time of purchase will apply.